Support
Contact support
Questions about your account, billing, or the results of an audit? Send us a message and a real person from Meet the World Image Solutions will reply by email.
How do I cancel my subscription?
Send us a message using the form on this page and we will cancel it for you. Cancelling stops future charges, and you keep access until the end of the period you have already paid for.
When am I charged?
Your 7-day free trial starts when you subscribe. The first $47 charge is taken on day 8, then monthly on the same date until you cancel.
Why did my visibility score drop?
AI answers shift as models are updated and new content is published, so a drop can reflect a change on the platform rather than a change to your site. Open the signal breakdown to see which of the 12 signals moved and what to fix first.
Can I audit one book instead of my whole author profile?
Yes. Choose the book from the scope selector when you start a check, and the results and punch list will be limited to that title.
How do I delete my account and data?
Message us from the email address on your account and we will delete your author profile, audits and scores, except records we must keep for legal or accounting reasons.
How quickly will I hear back?
We aim to reply within two business days. Billing and access problems are prioritised.
Send us a message
Include the email address on your account if you are asking about billing or access.